What Are Softphones? And Why Should Your Business Use Them

Using desk phones as part of your business operations is becoming outdated. As employees ask for more flexibility in their work schedule, and employers want adaptable systems, new technology has entered the scene to accommodate those requests. Employees can’t always be at their desk, often running out to client meetings, or working from home. The softphone has become the perfect replacement for the traditional desk phone, offering much more flexibility and functionality.

What is a softphone?

A softphone is a software that allows you to both send and receive work calls from your personal mobile device. Any piece of hardware that is compatible with the software can run it, meaning you can use it from many smartphones, tablets, and laptops. It will connect with your telephone service using a data or Wi-Fi connection, allowing the user to accept business calls, or dial out from the business number. You open the app, dial the number, and call as normal. An IT service provider like Techware Corporation can help get your business set up with a reputable softphone provider, and ensure it’s all running smoothly.

So, why should your business be using softphones over traditional desk phones?

  1. Versatility

The most obvious benefit of using a softphone is that you can use it anywhere. You do not need to be in the office or at your desk to answer your work phone calls or make phone calls. It’s especially useful as many employees are working a few or all their days from home. As long as your employees have an internet connection, they can work as if they were in the office

2. More functions

While your traditional desk phone may only allow inbound and outbound calls, a softphone has some additional useful features. You can create an address book with essential phone numbers of colleagues or clients. There is also a recent calls list, in case you miss a call or need to call someone back. Most softphones will have volume control buttons and offer integrations with other types of CRM software.

3. Video conferencing

Video conferencing is becoming incredibly popular, with United States businesses having over 11 million video meetings each day. Having a phone service that also provides video conferencing features is extremely useful, allowing your team to conduct virtual meetings efficiently. Some softphone providers even have “share screen” features, which is especially helpful in meetings to show presentations or other files.

4. Cost-effective

With no physical telephone hardware to maintain, you can reduce the costs for your business. Softphone providers usually charge a low monthly fee, which gives you access to all the above features. Since softphones run over your data or Wi-Fi connection, you’ll never have to worry about paying expensive rates for long-distance calling.

5. User-friendly

Softphones are extremely easy for everyone on your team to use. There’s no lengthy training required to get everyone up to speed on how to operate the software. You have caller ID so you can see exactly whose calling and quickly transfer calls to other members of your team by simply searching their name—no more complicated extensions to remember.

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